Privacy Policy – Love Mementos

Effective Date: September 2025

At LoveMementos, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you share with us through our website, www.lovemementos.com.

1. Information We Collect

We collect the following types of information when you visit our website, make a purchase, or contact us:

a. Personal Information

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order details (product, customization info, etc.)
  • Payment information (processed securely via third-party gateways such as PayPal or Stripe — we do not store payment details)

b. Uploaded Content

  • Photos, names, dates, and text you submit for personalized products

c. Technical and Usage Data

  • IP address
  • Device type, browser type
  • Pages visited, time spent, and referral URLs
  • Cookies and tracking technologies (used for analytics and functionality)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support and order updates
  • Deliver digital files and track shipments
  • Improve website performance and user experience
  • Send promotional emails (only if you’ve opted in)
  • Comply with legal or tax obligations

We do not sell or rent your information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies to:

  • Save your preferences for future visits
  • Analyze how users interact with our website (via Google Analytics)
  • Enhance site performance and personalization

You can control or disable cookies through your browser settings. However, this may affect some features of our site.

4. Data Sharing and Third-Party Services

We only share your data with trusted service providers to complete transactions and improve services:

  • Payment Processors (e.g., PayPal, Stripe)
  • Shipping Carriers (e.g., postal services, print-on-demand partners)
  • Email Services (e.g., Mailchimp for opt-in newsletters)
  • Analytics Tools (e.g., Google Analytics)

These third parties are obligated to keep your data secure and use it only for authorized purposes.

5. Your Rights and Choices

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data (unless legally required to retain it)
  • Withdraw consent for marketing emails at any time by clicking “unsubscribe”

To exercise these rights, contact us at hello@lovemementos.com.

6. Data Retention

We retain your personal data:

  • For as long as needed to fulfill your order
  • To comply with legal, accounting, or tax obligations
  • Or until you request deletion

Digital order content (e.g., uploaded photos) may be deleted from our servers after 60 days.

7. Data Security

We use industry-standard security measures to protect your data:

  • SSL encryption for data transmission
  • Secure payment gateways
  • Limited access to personal data internally

While we do our best, no method of transmission or storage is 100% secure. Please contact us if you have concerns.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, contact us immediately for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.

10. Contact Us

If you have any questions or concerns about this policy or your personal data, you can contact us:

📧 Email: hello@lovemementos.com
🌐 Website: www.lovemementos.com